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Salesforce CRM


Easy-to-use Web-based CRM solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction. Organizations can enjoy unparalleled productivity, revenue growth, and...
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UX Intensive


There were a lot of interesting and challenging ideas that came up at UX Week in San Francisco this year. But itís clear to me that the ideas were only part of the value. This year we set aside two whole afternoons for workshops that allowed...
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How to Finance Human Capital Projects


People are constantly investing. Much more so of their own feelings and emotions that their own money. When people invest of themselves, they prefer their human investment to be returned at some stage. If you are supportive of a friend or peer, you...
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Schmap.me


Schmap is like your virtual business card Ė key in your contact address, website URL, phone number, email or any other details that you want to reveal in public and it creates a personal web page for you with all this information. ...
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Seven Deadly Customer-Survey Sins


Presented here, in abridged form is the list of things to avoid if you want to generate positive and useful results without ruining your relationship with your customer or worse yet, generating a wealth of data with no practical use or way of...
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Why vendors may learn to love independent CRM cons


I get the impression that most CRM vendors are at best deeply suspicious of CRM consultants. Not surprisingly, as a CRM consultant myself, Iíd argue the negative impression is undeserved, and that we provide considerably more benefit to vendors than...
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