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Analytic on self-service and customer portal


It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
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Build your very own seat at the strategy table


Everybody seems to be clamoring for a seat at the strategy table. It came up at the IxDA-SF talk on the Worth of Design, itís covered in an engaging post by Josh Porter of Bokardo, and the world according to Google says that 143,000 folks are...
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Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. Itís an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
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Hiring and Keeping Staff - The Silver Bullet


Difficulty is mounting for most businesses to hire and retain key staff.The reasons are many and often hard to manage. For example, when skilled workers retire due to age, there is no simple solution to replace them, nor to retain their skills and...
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GUI Clients for Amazon S3 Storage & CloudFront


Amazon S3 is an inexpensive cloud storage service that you may use for online backup as well as for hosting static resources of your website like web images, Flash video, audio files, etc. Amazon built the service primarily for web developers and...
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The Salesforce Buffet Opens


In an interesting press release today, Salesforce announced the opening of a Salesforce.com all you can eat buffet. First to be seated at the table is Dell, in a new deal which supersedes all previous...
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