Salesforce.com Silicon Valley City Tour
At Intacct we're using a lot of Salesforce - probably too much. We use it in sales, marketing, channels and customer support, and we use salesforce automation, call center, content, and the partner portal for more than 100 partners. We've got it all linked through Intacct Max into our Intacct financial system so when our salespeople are ready to close a deal the opportunity information automatically gets transmitted to Intacct and gets booked as an order, and then all of the financial information associated with the order like order status, provisioning status, billing and payment gets sent back over to salesforce. The finance department likes this because they don't have to type in duplicate information, and the sales and support people like it because they know what is going on with their clients right in salesforce.
I use Salesforce every day to see how our business is doing. The main thing I don't like about Salesforce is the lack of historical content - I can see what is in the system now, but I can't compare this to what was in the system a month ago, a quarter ago, or a year ago, to see for example how our marketing funnnal and sales pipelines are trending over time. One of these days I need to look at Ken Rudin's on-demand Business Intelligence company LucidEra which fills this gap.
Related Custom Application Development Articles
Registration for .TEL Domain Names Now Open!
Read more about Registration for .TEL Domain Names Now Open!...
Microsoft Second Light Adds Another Dimension to t
Read more about Microsoft Second Light Adds Another Dimension to the Touch-screen Surface Table...