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On Demand CRM Software - Right Now

RightNow© delivers on demand CRM software and services that create the best possible experience for your customers while reducing costsóthrough email, live chat, web self-service, phone, and more.


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Dealing with rater over-confidence


With good performance review processes, you have the employee complete a self rating before you meet. Generally many employees rate themselves quite hard, or on par with your views of their performance. But what do you do if the person has rated...

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Gilbert and Sullivan present: The High-Tech Produc


Iíve always liked the Major Generalís song from The Pirates of Penzance. Hereís how Gilbert and Sullivan *may* have described high-tech Product Managers. I am the very model of a high-tech product manager, Iíve information customer, partner and...

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