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CPAs Need An Industrial Revolution


I liked the cover story in this week's Accounting Today - See Ya CD's, Software as a Service is Finally Catching On - by Liz Gold. She is on to...
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Note Wizard (Salesforce + Evernote)


Evernote is a very cool and useful application for taking notes, saving web clippings and archiving images that represent notes (sometimes its faster to just take a picture). One really great thing about it is that it does OCR on your content...
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In India, with Force(.com) !


The Tour de Force events across the globe continue to draw great attendance and interest from developers looking to build new SaaS applications. The event is yet to make its way to India but I have been traveling across India (Pune & Bangalore)...
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Customer Experience Index Scoring


Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
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Guest Post: Handling a Referral in a Job Search


With the economy headed south and tech feeling the pressure, many of you may soon be looking for a job. The best path is through a referral from a former colleague or friend. That's how I landed my current role at salesforce.com (which is hiring...
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Whatís a Design Strategy look like?


Designers often talk about the results of their work, and even about the design process, but what we donít often talk about is the careful framing of a project that allowed us to do the great work in the first place. When working with organizations...
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