Cloud Insanity - Mistakes of the Past
I enjoyed Mike Kavis’s post, Cloud Insanity - Focusing on all the wrong things, again, especially his definition: "Cloud Insanity - To repeat the same behaviors that caused SOA to fail and expect a different result." How true.
Carrying Rocks or Building a Castle
What does it take to truly build something? Plans? Yes, plans are important. Materials and People? People are the most important factor when building anything. Before you can start to look at plans and gather materials, your people must be motivated...
Read more about Carrying Rocks or Building a Castle...CPAs Need An Industrial Revolution
I liked the cover story in this week's Accounting Today - See Ya CD's, Software as a Service is Finally Catching On - by Liz Gold. She is on to...
Read more about CPAs Need An Industrial Revolution...For Technology Decision-Making, Who's in Charge?
It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
Read more about For Technology Decision-Making, Who's in Charge?...On CRM and User Acceptance Testing...
Having sat through countless sales presentations over the years where vendors have rhapsodized about their carefully honed implementation methodology I can observe that the reality rarely measures up to promise of the...
Read more about On CRM and User Acceptance Testing......Marketing @ UX Week
Yesterday our UX Week keynote speaker, Don Norman, talked a bit about how marketers make good allies for UX professionals because of their experience working with business units. This relationship has led marketers to get savvy about positioning...
Read more about Marketing @ UX Week...Tell a Friend: A Replacement for that ‘Email a Fri
Tell A Friend is a brand new JavaScript based widget for blogs and websites that will enable site visitors to send a link of the current web page to their friend(s) via email or through IM like Google Talk, Yahoo! Messenger, etc. ...
Read more about Tell a Friend: A Replacement for that ‘Email a Friend’ ...