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Living the Dream - Salesforce, Google and SaaS


We at Appirio have lots of experience at big technology companies (SAP, webMethods, Borland) and classic enterprise software startups. We run Appirio differently from what we saw at these companies. We not only run our business using software...
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The Most Popular Social Bookmarking Services


If you ever wanted to know how people are storing or sharing content on the web, this graph says this all. It shows a list of most popular social services that are used by netizens to share or save web pages. ...
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How long should your employee performance review t


One of the most common questions I get is "how long should we put aside for the actual review". My answer is it depends on a number of...
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An Application Marketplace Architecture


Recently I've been thinking about the increasing attention being paid to application marketplaces. My current conclusion is that there is a strong linkage between application marketplaces and the 4 forces of long tail software I described in my...
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Seven Deadly Customer-Survey Sins


Presented here, in abridged form is the list of things to avoid if you want to generate positive and useful results without ruining your relationship with your customer or worse yet, generating a wealth of data with no practical use or way of...
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How Technology Is Costing Companies Billions


This is the story of a very expensive customer loyalty program that worked flawlessly for two decades only to be derailed by several remarkable misuses of...
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